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Health and Social Care

Complaints & Childrens Rights

This course is aimed at professionals who work with young people within any setting to raise awareness of children’s rights and how to deal with complaints arising from young people or communities/other professionals. Delegates will take away an understanding of legislation in this area and best practice to effectively consult, encourage participation, listen & hear young people. The complaints management approach will give in depth detail on having a clear policy, meeting timescales and investigation techniques to streamline the complaints process.

Cost: Contact us


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