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Conflict Resolution

Who it’s for

Anyone who struggles to consistently obtain positive outcomes from conflict situations. The course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.

Course Overview

• Know why conflict occurs
• Spot the warning signs
• Learn different strategies for dealing with them
• Work  towards co-operative resolution
• The value of open communication
• Preventative measures conflict escalation
• Effective mediation
• Breaking the emotion-action cycle
• Collaboration not confrontation
• Building resilience and trust.

Duration

1 day

Cost: Contact us