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Conflict Resolution
Who it’s for
Anyone who struggles to consistently obtain positive outcomes from conflict situations. The course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.
Course Overview
- Know why conflict occurs
- Spot the warning signs
- Learn different strategies for dealing with them
- Work towards co-operative resolution
- The value of open communication
- Preventative measures conflict escalation
- Effective mediation
- Breaking the emotion-action cycle
- Collaboration not confrontation
- Building resilience and trust.
Duration
1 day
Cost: Contact us
